Shipping Policy

Thank you for shopping with Sonya Table Wares. We are committed to delivering your order safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders, along with important information about delivery, tracking, and damaged shipments.

Order Processing

Once your order is confirmed, our team begins preparing it for dispatch. Every product is carefully inspected and securely packed to help ensure it reaches you in excellent condition.

Most orders are processed within 1 to 3 business days. During busy seasons, holidays, or promotional events, processing times may be slightly longer.

Shipping Coverage

We deliver orders across India through trusted courier and logistics partners. Shipping availability may vary for certain remote or hard-to-reach locations.

For bulk, wholesale, or commercial orders, our team will coordinate the most suitable shipping method based on your order size and delivery location.

Estimated Delivery Time

Delivery times may vary depending on your location.

  • Metro Cities: 2 to 5 business days
  • Other Cities and Towns: 3 to 7 business days
  • Remote Areas: 5 to 10 business days

These are estimated delivery times and may change due to weather conditions, public holidays, transportation delays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping on selected products or promotional orders.

Order Tracking

Once your order has been dispatched, you will receive a confirmation message with your tracking details. You can use the tracking information to monitor the status of your shipment until it is delivered.

Delivery Guidelines

Please ensure that the shipping address, contact number, and other delivery details provided during checkout are complete and accurate. Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

If you are unavailable at the time of delivery, the courier partner may attempt another delivery or contact you to arrange a suitable time.

Damaged, Defective, or Incorrect Products

We carefully inspect every order before dispatch. However, if your order arrives damaged, defective, or you receive the wrong product, please inform us within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos or videos of the product
  • Photos of the packaging
  • A brief explanation of the issue

Requests submitted after 24 hours for damaged or incorrect items may not be eligible for replacement or refund.

Return Policy

We offer a 7-day return policy from the date your order is delivered.

Returned products must:

  • Be unused and in their original condition
  • Include the original packaging, labels, and accessories
  • Meet the conditions outlined in our Return & Refund Policy

Products that do not meet these conditions may not qualify for a return or refund.

Delivery Delays

While we make every effort to deliver orders on time, delays may occasionally occur due to factors beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • Transportation disruptions
  • Courier service delays
  • Unexpected operational issues

We appreciate your patience and will do our best to keep you informed if there is a significant delay.

Bulk and Business Orders

For hotels, restaurants, caterers, retailers, wholesalers, and corporate buyers, shipping timelines may vary depending on the order quantity, customization requirements, and delivery destination. Our team will provide an estimated dispatch and delivery schedule when confirming your order.

Contact Us

If you have any questions about shipping, delivery, or your order status, please contact us.

Sonya Table Wares

Address: Village Mohammadpur Bastaur Sambhal Road Moradabad UP, India 244001
Phone: (+91) 8279987182
Email: info@company.com

Business Hours: Monday to Saturday | 9:00 AM to 6:00 PM

We appreciate your trust in Sonya Table Wares and look forward to delivering quality products with reliable service.