Refund and Returns Policy

At Sonya Table Wares, customer satisfaction is important to us. We carefully inspect every product before dispatch to ensure it reaches you in excellent condition. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

7-Day Return Policy

We offer a 7-day return policy from the date your order is delivered. If you wish to return a product, you must submit your return request within 7 days of receiving your order.

Important Notice

If you receive a product that is damaged, defective, broken, or different from what you ordered, you must notify us within 24 hours of delivery.

To help us process your request quickly, please share:

  • Your order number
  • Clear photos or videos of the product
  • Photos of the product packaging
  • A brief description of the issue

Requests reported after 24 hours for damaged or incorrect items may not be eligible for replacement or refund.

Eligible Returns

A return may be approved if:

  • The product is damaged during delivery.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The item is unused, unwashed, and in its original condition.
  • The product is returned with its original packaging, labels, and accessories.

Items Not Eligible for Return

Returns will not be accepted if:

  • The return request is made after 7 days of delivery.
  • Damage or incorrect items are reported after 24 hours of delivery.
  • The product has been used, washed, or altered.
  • The product is damaged due to improper handling after delivery.
  • The item is returned without its original packaging or accessories.
  • The product was purchased during a clearance or final sale, unless it is damaged or defective.

Return Process

  1. Contact our customer support within the applicable time period.
  2. Share your order details along with supporting photos or videos.
  3. Our team will review your request and respond as soon as possible.
  4. If approved, we will provide instructions for the return or arrange a pickup where available.
  5. After we receive and inspect the returned product, we will process your replacement or refund.

Refund Policy

Once your returned product has been received and inspected, we will notify you of the status of your refund.

If your return is approved:

  • The refund will be processed using the original payment method whenever possible.
  • Refunds are generally completed within 7 to 10 business days, depending on your payment provider or bank.

If the original payment method is unavailable, we will contact you to arrange an alternative refund method where applicable.

Replacement Policy

If the product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, we will discuss suitable alternatives or provide a refund.

Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be covered under this Return & Refund Policy.

Shipping Charges

If the return is due to our error, such as a damaged, defective, or incorrect product, the return shipping cost will be covered by Sonya Table Wares.

For approved returns that are not related to our error, any applicable return shipping charges may be the customer’s responsibility.

Need Help?

If you have any questions regarding returns or refunds, our support team is happy to assist you.

Sonya Table Wares

Address: Village Mohammadpur Bastaur Sabhal Road Moradabad UP, India 244001
Phone: (+91) 8279987182
Email: info@company.com

We appreciate your trust in Sonya Table Wares and are committed to providing quality products and reliable customer service.